PLESSIE PRODUCTS
Ericsson Business Phone
Ericsson Business Phone- The Business Phone communication system offers large-system capabilities in a package that is cost-effective for small and medium-sized organizations requiring between 8 and 300 extensions. The system provides ISDN connectivity, cordless extensions, mobile extensions, intelligent voice messaging, communication applications, contact center facilities, and the ability to create private networks of Business Phone and other PBXs.
Businessphone Dialog 4200 Terminals
The new Dialog 4000 digital telephones combine outstanding features with advanced engineering and superior ergonomics. Environmentally-sound design features have been the cornerstone in the Dialog 4000 design process. The new Dialog 4000 generation of telephones leads the way into the future for enterprise communication. All Dialog 4000 phones have 2 line access to the Business phone for easier call handling. The DSS keys all have a second function which can be used for quick dial numbers.
Ericsson Business phone Call Centre
The base of the system is Automatic Call Distribution (ACD) which is included in the core of Business Phone. This ensures that calls are directed to the most appropriate call handling group – accounts department, sales order team, warehouse – giving callers the perception of efficiency, and making the communication process more effective. One of the building blocks in the system is the Business Phone Call Centre Supervisor, an information system for the Business Phone Call Center solution. It provides management and staff with information on the performance of the call center both in real-time and through detailed historical reports. This information is vital for fine-tuning the day-to-day operation of the call center and for long-term planning. Call Centre Assistant can be added to improve support for agents and supervisors. This is a Windows application that enhances the productivity of call center agents by providing a single environment for all activities.
Ericsson Business phone Value Added
Ericsson Convergence MD 110 - Ericsson's MD110 business communication systems deliver a new architecture to support new ways of working for an increasingly mobile work force. The MD110 is the world's most advanced PBX system, offering powerful solutions for today's and tomorrow's networks. This unique system combines Ericsson's world- leading expertise in switching, networks and mobile communications to deliver the benefits that users demand.
Aristel
You rely on the telephone and require a system that will meet all your requirements and still be easy to use. The answer is simple. The ARISTEL AV SERIES is the smart solution to all your communications requirements. All Aristel AV systems are installed with battery back up ensuring continuous, uninterrupted contact with your customers. The ARISTEL AV’s digital technology extends well beyond handling voice calls. Paging systems, fax machines, sensors, modems, door phones and door latches can all be integrated into the ARISTEL AV system. An optional Caller ID module can identify a caller before you answer the phone.
Plessie OfficeView 32
Brand new product, watch this space or contact us for more details
Tellumat
Plessie is proud to be the leading supplier of Tellumat solutions in Kwa Zulu/Natal. The range of products includes the ISX range of PABX systems, the Convergence 30, 100 & 500 and Kirk DECT cordless telephone systems. Recently added to the product range is the Inter-Tel Axxess communications server.
Telephone Management Systems
No PABX installation is complete without the deployment of an efficient telephone management system. We have chosen products not only for their ease of use and reliability, but also for the back up service provided by our suppliers.
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PLESSIE PRODUCTS (CONTINUED)
Kirk DECT Cordless Telephone Systems
Mobile phones have revolutionized our lives, especially in the contemporary corporate environment. Tellumat Telecom offers the DECT-z system to give you the advantages of modern mobility whilst enjoying the benefits of reduced telecommunications operating costs and increased efficiency, compared to the current use of GSM mobile phones in the workplace.
The Dect-z provides executives and mobile employees with wireless DECT handsets, linked via wireless to the company’s telephone system, thus enabling them to be always contactable on their usual extension numbers, wherever they are on the company site. The Kirk Dect-z systems are available in two models. The Dect-z 500 system is an entry level system with one base station and up to 6 wireless repeaters and up to 8 users. The modular Dect-z 1500 system can be configured with up to 32 base stations and up to 128 users (this can be increased to 700 using IP interfacing).
These systems provide freedom of movement within large sites – head-offices, call centres, warehouses, factories, commercial farms, hazardous environments etc. In fact, the system could be used anywhere where employees have to be mobile. There is a choice of 4 reliable handsets, each suitable for a different environment
PLESSIE SERVICES
PABX Sales & Pre-sales Consulting
The wealth of experience within our company makes us the ideal choice as your business partner when it comes to telecommunications. All sales people are required to be trained and accredited by our suppliers. Let us analyze your business needs to see how new technology can benefit your business by improving efficiency and cutting costs.
PABX Service & Maintenance
It is our belief that without a strong technical team backing up our products we will not survive. All technical staff are regularly sent on training courses whenever new products or new software versions are released. Our technicians are incentive driven, the more successful calls they make, the more they earn. All new products supplied by us come with a twelve month warranty, where after a maintenance agreement may be entered in to. We realize that it is the total cost of ownership of our products over the life span of the equipment that is important to our customers and, with this in mind, we will strive to maintain the most competitive rates in the industry without compromising our business. Our team of twelve trained and dedicated service technicians is waiting to support you.
PABX Operator & Extension user training
With all systems delivered we provide extensive training for your operators and extension users. Training literature and quick reference guides are included. If required we will provide training for your system administrator. Feel free to call us to train new operators or temporary operators should the need arise.
Voice Cabling
No cabling project is too big or too small for us to undertake. Should you require one or one thousand cable points our dedicated team of installers are capable of providing this service. Only the best materials are used and we will advise where and when lightning protection should be deployed.
Data Cabling
Project Management
All projects undertaken will be managed to the best of our ability and we will willingly cooperate with any other project managers that may be employed. As part of our service to our customers we undertake to complete and submit all Telkom applications required. We will follow up on all applications submitted and, when necessary, will escalate any problems encountered in an effort to ensure that service is provided.
 
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